Terms, Conditions & Refund Policy

Awaken & Reclaim Transformational Hypnotherapy
Practitioner: Bella Rose Knight
ABN 27 909 226 950
Tasmania, Australia
Last Updated: 15.02.2026

1. Governing Law

These Terms and Conditions are governed by the laws of Tasmania and the Commonwealth of Australia.

Nothing in these Terms excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law.

2. Nature of Services

Awaken & Reclaim Transformational Hypnotherapy provides complementary hypnotherapy services for adults seeking support with personal goals, behavioural patterns, habits, confidence, stress-related concerns, personal growth and other matters that fall within the practitioner’s training and scope of practice.
Hypnotherapy services are not medical, psychiatric or psychological diagnosis or treatment and do not replace care from a GP, psychologist, psychiatrist or other appropriately qualified health professional.

You remain responsible for your own medical and mental health care.

If you are experiencing a crisis or are at risk of harm, please contact:

Emergency Services — 000
Lifeline — 13 11 14
Beyond Blue — 1300 22 4636

3. Eligibility

Services are available to individuals aged 18 years and over.

By booking, you confirm that:

• You are over 18
• You are participating voluntarily
• You have the capacity to provide informed consent

4. Bookings, Fees & Payment

Payment is required prior to or at the time of each session unless otherwise agreed in writing.

Fees are charged at the rate displayed at the time of booking or purchase.

Fees will not be retrospectively recalculated or adjusted once paid, except where required under the Australian Consumer Law.

5. Cancellation & Rescheduling & Package Terms

Awaken & Reclaim understands that circumstances can change. The following terms are designed to provide clients with reasonable flexibility while also protecting appointment time that has been reserved specifically for them.

Cancellation and Rescheduling of Appointments

A minimum of 48 hours’ notice is required to cancel or reschedule an appointment.

Where at least 48 hours’ notice is provided, the appointment may be rescheduled without charge, subject to appointment availability and, where applicable, the expiry date of any prepaid package.

Appointments cancelled with less than 48 hours’ notice, or appointments missed without notice, may result in:

• forfeiture of the full session fee for an individually booked appointment; or

• deduction of the appointment from a prepaid package as though the session had been provided.

If a client arrives late, the session will ordinarily finish at its originally scheduled time.

Appointment reminders may be sent as a courtesy. Failure to receive a reminder does not waive or modify this cancellation policy.

Sudden Illness or Genuine Emergencies

Awaken & Reclaim recognises that genuine emergencies and unexpected illness can occur.

Where sudden illness or a genuine emergency prevents a client from providing 48 hours’ notice, the practitioner may exercise reasonable discretion regarding the cancellation fee or forfeiture of the session.

For prepaid packages, one late cancellation per package may be rescheduled without the session being deducted where the client contacts Awaken & Reclaim before the appointment or as soon as reasonably practicable.

Further late cancellations may be deducted from the package.

Where appropriate, reasonable supporting documentation, such as a medical certificate, may be requested.

Any exception granted in compassionate or exceptional circumstances is assessed individually and does not create an ongoing entitlement or precedent.

Prepaid Packages

The following additional terms apply to all prepaid Awaken & Reclaim packages, including the 3-Session Reset and 6-Session Transformation packages.

Package Expiry

Unless otherwise agreed in writing, all sessions included in a package must be used within six months of the package purchase date.

Clients are responsible for booking appointments sufficiently in advance to allow all sessions to be completed within this period.

Any sessions remaining after the expiry date will ordinarily lapse and will not be refundable, subject to the provisions below and any rights available under Australian Consumer Law.

Package Pauses

A client may request one package pause of up to three months where a significant illness, injury, bereavement or caring responsibility prevents them from reasonably continuing with their sessions.

The request should be made in writing before the package expires or, where this is not reasonably possible, as soon as practicable.

Where a pause is approved, the package expiry date will be extended by the length of the approved pause.

Planned holidays do not automatically extend the package period and should be considered when scheduling appointments. Any alternative arrangement should be agreed in writing before the package is purchased or before the client’s holiday begins.

Cancelling a Package Before It Begins

A package may be cancelled for a full refund where the client provides written notice at least 48 hours before the first scheduled appointment.

Where less than 48 hours’ notice is provided, Awaken & Reclaim may deduct the standard individual price applicable to the reserved appointment and refund the remaining balance.

Ending a Package After It Has Commenced

A client may choose to end a package before completing all included sessions by providing written notice.

Where this occurs:

• sessions already attended will be recalculated at the standard individual session price that applied when the package was purchased;

• any sessions forfeited under the late-cancellation or non-attendance policy will also be included in this calculation; and

• any remaining amount paid by the client will be refunded within 10 business days.

Package discounts apply on the basis that the complete package is used and therefore do not apply retrospectively where a client chooses to end the package early.

Completed sessions are not refundable solely because a client changes their mind or does not experience the particular outcome they hoped for. Individual responses to hypnotherapy vary, and no specific outcome can be guaranteed.

Early Completion

Sometimes a client may achieve the intended focus of their work before using every session included in their package.

Where the client and practitioner agree that the intended work has been completed, the client may choose to:

• use the remaining sessions for consolidation, continued development or another suitable agreed goal within the package period; or

• end the package and receive any refund calculated in accordance with the early-ending provisions above.

Transferability

Packages and unused sessions are personal to the client and cannot be transferred, gifted or sold to another person.

Unused sessions may only be applied to another Awaken & Reclaim service where this is appropriate and agreed in writing.

Cancellations or Changes by Awaken & Reclaim

If Awaken & Reclaim cancels an appointment, the client will not lose the session or incur a cancellation fee. An alternative appointment will be offered.

Where a practitioner cancellation or absence materially affects the client’s ability to complete a package within its permitted period, the package expiry date will be extended by a reasonable equivalent period.

If Awaken & Reclaim is unable to provide a prepaid session within a reasonable time, the client may choose to reschedule the session or receive a refund for the affected prepaid session.

Referral, Pause or Discontinuation by the Practitioner

Awaken & Reclaim may recommend pausing or ending services where hypnotherapy is no longer considered appropriate, safe or within the practitioner’s professional scope, or where another practitioner or service may better meet the client’s needs.

Where Awaken & Reclaim makes the decision to discontinue services, the client will not be charged for unused sessions.

Any unused prepaid portion of the package will be refunded on a fair pro-rata basis within 10 business days. Where appropriate, referral options will also be discussed with the client.

Australian Consumer Law

Nothing in these terms is intended to exclude, restrict or modify any guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Where these terms are inconsistent with a client’s non-excludable rights under Australian Consumer Law, those statutory rights will prevail.

6. Prepaid Packages

Prepaid packages must be used within six (6) months of purchase unless otherwise agreed in writing.

Packages are non transferable.

Missed sessions and late cancellations may be deducted from prepaid sessions.

Unused sessions after six months will expire and are not refundable.

Once the first session of a prepaid package has commenced, the package is non refundable, except where required under the Australian Consumer Law.

7. Refunds & Australian Consumer Law

Refunds will be provided where required under the Australian Consumer Law.

If a service fails to meet consumer guarantees under Australian law, you may be entitled to a remedy including a refund or other appropriate remedy.

Nothing in this policy excludes, restricts, or modifies your rights under the Australian Consumer Law.

Fees for individual sessions are not refundable once the session has been delivered, except where required under the Australian Consumer Law.

8. Online Sessions

Online sessions are conducted via secure third party platforms such as Zoom.

While reasonable steps are taken to protect confidentiality, absolute security of electronic communication cannot be guaranteed.

Clients agree to attend online sessions from a private and safe environment, not while driving or operating machinery, and with adequate internet access.

Services are delivered within Tasmania, Australia and are governed by Australian law regardless of the client’s location.

9. Confidentiality & Privacy

Personal information is collected and managed in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information shared during sessions is treated as confidential except where disclosure is required or permitted by law, including:

• Serious and imminent risk of harm
• Mandatory reporting obligations
• Court orders

Clinical records are stored securely and retained in accordance with Australian legal requirements.

Electronic communication carries inherent privacy risks. By contacting us electronically, you acknowledge this risk.

For full privacy details, please refer to our Privacy Policy.

10. No Guarantee of Results

Individual results vary. No specific outcome, result, or timeframe is guaranteed.

Participation in hypnotherapy requires personal commitment and responsibility for behavioural change and integration of tools provided.

11. Intellectual Property

All scripts, recordings, written materials, templates, branding, website content, and therapeutic resources remain the intellectual property of Awaken & Reclaim Transformational Hypnotherapy.

Materials are provided for personal use only and may not be reproduced, distributed, recorded, published, shared publicly, or used for commercial purposes without prior written consent.

12. Website Use

You agree not to:

• Copy or republish website content
• Use content for commercial purposes
• Misrepresent affiliation with Awaken & Reclaim
• Use this website in any unlawful manner

We reserve the right to modify, suspend, or remove website content at any time without notice.

13. Practitioner Discretion

Awaken & Reclaim reserves the right to refuse, pause, or discontinue services where continuation is assessed as unsafe, clinically inappropriate, outside scope of practice, or where professional boundaries are not respected.

Termination does not waive any outstanding fees owed.

14. Limitation of Liability

To the fullest extent permitted by law, liability arising from services is limited to the total fees paid for those services.

We are not liable for indirect, consequential, or reliance based loss arising from participation in services.

Nothing in these Terms excludes or limits rights under the Australian Consumer Law.

15. Amendments

We reserve the right to amend these Terms at any time.

Updated Terms will be published on this website with a revised date.

Continued use of the website constitutes acceptance of updated Terms.

16. Contact

Awaken & Reclaim Transformational Hypnotherapy
Practitioner: Bella Rose Knight
ABN 27 909 226 950
Tasmania, Australia

Email: awakenandreclaim@gmail.com